Real Digital Lab
Transforming Digital Innovation
We deliver cutting-edge IT consulting solutions that transform your business. From strategy to implementation, we're committed to your success.
Introduction
Passion Drives Excellence
Our organization has been founded by a group of professionals who have the passion and drive to help customers overcome industry and technology challenges in a sustainable, efficient, and cost-effective fashion.
We believe in doing meaningful work with soul, creativity, and care. We strive for excellence through consistent dedication, thoughtful execution, and a deep passion for what we do.
Our Core Values
These principles guide our decisions, interactions, and commitment to excellence every single day.
Innovation
We embrace cutting-edge technologies and creative solutions to solve complex business challenges.
Diversity
We celebrate diverse perspectives and backgrounds that enrich our problem-solving approach.
Commitment
We are fully committed to delivering exceptional results and exceeding expectations.
Empathy
We understand our clients' needs and challenges, always putting their success first.
Collaboration
We work closely with clients and partners to achieve shared goals and mutual success.
Trust
We build lasting relationships through transparency, integrity, and reliability.
Results
We focus on delivering measurable outcomes that drive real business value.
Services and Offerings
Comprehensive consulting solutions designed to accelerate your digital transformation journey.
Requirement Analysis
Through in-depth Requirement Analysis we define the client's expectations from the product of their choice from Oracle Utilities suite i.e. CC&B, MDM, C2M & CCS application that is to be implemented or upgraded. Our team of experts support in analyzing, documenting, validating and managing software, system or business requirements.
Customer Portal
A customer portal is an online application that allows customers to access information and services by interfacing it with CC&B. The idea behind a portal is to provide customers with resources that can be used around the clock, as well as make it possible to receive support as and when needed with no waiting in the queue to be served. This reduces the pressure on the call center as well.
Implementation Services
Our experienced consultants have been working in the Oracle Utilities market since when CC&B, a leading provider of revenue and operations management software for utilities industry was a product of SPL WorldGroup. In November 2006, Oracle acquired SPL WorldGroup.
Business Advisory Services
We provide a range of IT consulting & advisory services to Utility Service Providers (USPs) for hydro, water & waste water, gas, central heating & cooling and sub-metering who require specialized advice on CIS system selection, system upgrades, business process documentation, writing RFPs, vendor selection, testing strategies, new CIS system implementations and managed services.
Architecture and Design Services
Our seasoned technical architects work with you to bring clarity to IT projects by creating strategies that address your concerns around system architecture including database and application, solution designing and more. We help you define clear, comprehensive goals and engineer meaningful solutions so you can truly make digital real.
Testing Services
We provide onsite and offshore resources to you to address your system testing needs. Our testing team has helped our clients by providing excellent system testing services including Unit Testing, FAT, SIT and UAT support without compromising on the quality or timeline of the testing phase and have an excellent track record for timely closure of the testing phase in different projects.
Data Conversion
Our Data Conversion experts have migrated data of millions of customers from 25 to 30 years old legacy flat-file based systems to state of the art Oracle Utilities platform for various different clients from 2004 till date.
Training Services
We provide onsite and offshore trainers to you to address your Change Management needs. Our trainers have helped our clients by providing excellent training documentation, Change Management guidelines, End User Trainings, 'Train the Trainer' workshops without compromising on the quality or project timeline.
Industory Advisory
We provide a range of IT consulting & advisory services to businesses e.g. hydro, water, gas and other utility service providers who require specialized advice on CIS system selection, system upgrades, business process documentation, writing RFPs, vendor selection, testing strategies, new CIS system implementations and managed services.
Program Management
Our experienced Project and Program Management team has served our clients while working with the client's Management and Oracle's PMO and delivering projects with aggressive project schedule.
IT Operational Support / Managed Services
We provide post go-live operational support to our clients as part of Managed Services through Annual Maintenance Contracts (AMS). As part of the Operational Support we provide product support, training to the new hires, help clients to do a smooth knowledge transfer, fix defects and address change requests.
Upgrade Services
Upgrading is the process of replacing a product with a newer version of the same product. Updates are common in Oracle Utilities world. While doing upgrade projects our focus is to:
Industry Certifications
Our team holds globally recognized certifications in leading technologies and methodologies.
C# with Microsoft
Proficiency in building modern applications using C# and Microsoft technologies.
Oracle Utilities CCS
Expertise in Oracle Utilities Customer Cloud Service implementations.
Oracle Utilities CC&B
Hands-on capability in Oracle Utilities Customer Care and Billing solutions.
Oracle Utilities MDM
Specialized in managing and optimizing meter data management platforms.
Oracle Utilities BI
Experience delivering analytics and reporting solutions with Oracle Utilities BI.
Oracle OCA/OCP
Strong Oracle platform credentials across associate and professional tracks.
Oracle APEX Professional Certified
Professional certification in building enterprise applications with Oracle APEX.
C# with Microsoft
Proficiency in building modern applications using C# and Microsoft technologies.
Oracle Utilities CCS
Expertise in Oracle Utilities Customer Cloud Service implementations.
Oracle Utilities CC&B
Hands-on capability in Oracle Utilities Customer Care and Billing solutions.
Oracle Utilities MDM
Specialized in managing and optimizing meter data management platforms.
Oracle Utilities BI
Experience delivering analytics and reporting solutions with Oracle Utilities BI.
Oracle OCA/OCP
Strong Oracle platform credentials across associate and professional tracks.
Oracle APEX Professional Certified
Professional certification in building enterprise applications with Oracle APEX.
Trusted by Industry Leaders
We're proud to partner with Fortune 8 companies and leading organizations worldwide.
Abu Dhabi Distribution Company
Al Ain Distribution Company
Precisely
Transco
TAQA Distribution Company
Kahramaa
Garax
Malak Al Taqwa
Abu Dhabi Distribution Company
Al Ain Distribution Company
Precisely
Transco
TAQA Distribution Company
Kahramaa
Garax
Malak Al Taqwa
Projects Delivered
Enterprise Clients
Years of Experience
Our Worldwide Presence
We serve clients across the globe with local expertise and global standards.
Middle East
Abu Dhabi, United Arab Emirates
Saif Al Muhairi Building, Office #403, Al Nahyan Area, Abu Dhabi, United Arab Emirates
Middle East
Abu Dhabi, United Arab Emirates
Saif Al Muhairi Building, Office #403, Al Nahyan Area, Abu Dhabi, United Arab Emirates
Pakistan
Mansehra, Khyber Pakhtunkhwa, Pakistan
Mansehra, Khyber Pakhtunkhwa, Pakistan
Let's Start a Conversation
Have questions about our services? We'd love to hear from you. Get in touch with our team today.